Elevate
$2,500to set up, then $299 a month
- Website, up to 5 pages
- Missed calls get a text in seconds
- Online booking with reminders
- Review requests after each job
Home care answering service, powered by AI
Families usually call when they need help soon, and often after hours. Your AI receptionist answers in your agency's name, gathers the details, books the free in-home visit and texts you a summary.
Free. No card. Usually ready in 2 business days.What is an AI answering service for home care agencies?
It's a phone receptionist that runs on AI instead of a call center. When a family calls about care for a parent or loved one, it answers in your agency's name, listens, asks the questions your intake team would ask, books the free in-home visit and texts you a summary.
It stays patient and warm, including on calls that come in at 9 PM on a Sunday, which is often when families finally have time to start looking for help.
Why home care agencies lose families to voicemail
Families looking for home care are often calling several agencies at once, sometimes from a hospital hallway. The agency that answers, listens and books a visit usually earns the client.
A daughter calls at 9 PM
Her dad came home from the hospital today. If voicemail picks up, she calls the next agency on the list.
You're with a client
You can't step away to answer, and the caller doesn't wait for a call back.
The same questions, over and over
Hours, areas you serve and payment options. Your receptionist answers the ones you approve.
The calls it handles for your agency
New families looking for care
Asks who needs care, what kind of help and how soon, then books the free in-home assessment.
Hospital and rehab discharges
Flags discharges happening in the next day or two as urgent and puts them through to you.
Payment and coverage questions
Shares only what you approve, like whether you work with long-term care insurance, and takes the rest as a message.
Current clients and family members
Takes schedule changes and messages for the care team, and texts them to you.
Caregiver job seekers
Shares how to apply, or takes their details so your office can follow up.
Referral partners
Takes messages from hospitals, case managers and senior living staff and sends them straight to you.
What it asks families
- Their name and best callback number, repeated back to confirm
- Who needs care and their relationship to the caller
- The kind of help needed, like bathing, meals, companionship or help after surgery
- Where the person lives
- How soon care should start
- The best time for a free in-home visit
Example call
Thanks for calling [Your Agency]. How can I help?
My mom needs help at home after her surgery. Can someone come out this week?
I'm sorry to hear about her surgery. I can book a free in-home visit. Is Tuesday at 10 AM good?
Yes, that works.
You're booked for Tuesday at 10. You'll get a text confirmation shortly.
Built for the moments families call
Evenings and weekends
Families often start calling after work and on weekends. Your receptionist answers then, just like during office hours.
Hospital discharges
When a discharge is a day away, speed matters. Urgent calls go straight to you.
While you're in the field
Calls keep getting answered while you're at a client's home or running an assessment.
AI receptionist vs. answering service vs. hiring
| Compare | Your AI receptionist | Traditional answering service | Part-time receptionist |
|---|---|---|---|
| Hours covered | Day or night, weekends and holidays | Often 24/7, depending on the plan | About 20 hours a week |
| Books the job on your calendar | Yes | Many take a message instead | Yes, during their hours |
| Knows your services and approved prices | Yes, from your setup | Usually a short script | Yes, once trained |
| Texts you a summary | Right after the call | Varies by service | If you ask them to |
| Texts back the calls you miss | Yes, within seconds | Varies by service | No |
| Monthly cost | Momentum: $600 a month, 500 minutes included | Usually billed per minute or per call | About $1,580 a month in wages alone |
Answering services vary widely by plan. Receptionist wages are an estimate for 20 hours a week.
How to choose a home care answering service
Six questions worth asking any answering service before you sign up, including us.
Does it sound like your agency?
Families are often calling about a parent, and they're worried. Ask how it greets callers, how it handles someone who's upset and what it says when it doesn't know an answer.
Does it book the in-home visit?
A message means a call back, and families often call several agencies at once. Ask whether it can book the free assessment on your calendar.
Who decides what counts as urgent?
You should. A discharge tomorrow might go straight to your on-call number, while a general question can wait for office hours.
Does it stay out of medical advice?
It should. Ask what it says when a caller asks a medical question. Yours takes the details and passes them to your team.
How is it billed?
Many answering services bill per minute or per call, which climbs in a busy month. Ask what's included. Momentum includes 500 minutes a month, and extra minutes are $0.35 each.
Can you test it first?
Call it yourself, ask the hard questions your customers ask, and request changes before it answers a single customer.
How setup works
Step 1
See your website first
We build a free preview of your new website from your business information and real reviews, usually in about 2 business days.
Step 2
Tell us how you run calls
Your services, service area, hours, which prices the receptionist may share, what counts as urgent, and who gets urgent calls.
Step 3
Test it yourself
You call your receptionist, try to stump it, and ask for any changes before it answers a single customer.
Step 4
Go live
Your website and phone answering go live within 10 business days of your yes, or your first month is free. Texting follows once phone carriers approve your number, usually in 1 to 3 weeks.
Packages
Your AI receptionist comes with Momentum and Apex. Each package starts with a website you see before you pay.
Momentum
$3,000to set up, then $600 a month
- Everything in Elevate
- 24/7 AI receptionist, 500 minutes a month
- Urgent calls put through to you
- A page for up to 10 towns you serve
Apex
$4,500to set up, then $1,000 a month
- Everything in Momentum
- 1,000 minutes, English and Spanish
- Monthly local SEO and listings cleanup
- A ranking map, town by town
Questions from home care agencies
Will families know they're talking to AI?
It greets callers as your agency. If someone asks, it tells them it's a virtual assistant, and in states that require it, it says so up front.
What if a call is urgent?
You choose what counts as urgent, like a discharge tomorrow. Those calls are put through to you or your on-call number right away.
Does it give out prices or medical advice?
No medical advice. On pricing, it shares only what you approve, or it takes the details so you can follow up.
Do I need a new phone number?
In most cases you keep your number and forward calls when you're busy or after hours. We set it up with you.
Can it book the free in-home assessment?
Yes. It offers open times from your calendar, books the visit and sends the family a reminder.
Can it handle caregiver applicant calls?
Yes. It can share how to apply or take the caller's details so your office can follow up.
How is this different from a traditional answering service?
Many answering services take a message and send it to you. Your AI receptionist knows your services, so it can book the visit, and it texts you a summary right after the call.
How long does setup take?
Your website and phone answering go live within 10 business days of your yes, or your first month is free. Texting follows once phone carriers approve your number, usually in 1 to 3 weeks.
See your new website before you pay.
We'll build your website for free. If you don't love it, you don't owe us a thing.