Elevate
$2,500to set up, then $299 a month
- Website, up to 5 pages
- Missed calls get a text in seconds
- Online booking with reminders
- Review requests after each job
Plumbing answering service, powered by AI
You can't answer the phone from under a sink. Your AI receptionist answers in your company's name, books the job and texts you the details, day or night.
Free. No card. Usually ready in 2 business days.What is an AI answering service for plumbers?
It's a phone receptionist that runs on AI instead of a call center. When a homeowner calls your number, it answers in your company's name, finds out what's wrong, books the job on your calendar or puts emergencies through to you, and texts you a summary.
Unlike voicemail, callers get help right away. Unlike many traditional answering services, it doesn't just take a message: it knows your services, your service area and the prices you approve, so it can actually book the work.
Why plumbers lose jobs to voicemail
Plumbing calls are urgent by nature. A homeowner with water on the floor isn't going to wait for a call back tomorrow, and they rarely leave a message. They try the next plumber on the list.
A burst pipe at 2 AM
The homeowner needs someone now. If you don't pick up, they call the next plumber.
Your hands are full
You're mid-job, and the calls you miss are jobs for someone else.
Quote requests go cold
Water heater and remodel requests come in while you're on site, and by evening the homeowner has called around.
The calls it handles for your shop
Active leaks and burst pipes
Treated as urgent. Put through to you or your on-call number right away, with the address and what's happening.
No hot water or a leaking water heater
Gathers the tank type, age if known and whether it's leaking, then books the soonest visit or puts it through.
Clogged drains and backups
Asks which drains, whether it's backing up, and books a service visit.
Sewer line problems
Flags multiple backed-up drains or sewage smells as urgent, per your rules.
Repair and remodel quotes
Takes the project details and books an estimate visit or a call back.
Existing customers
Takes a message for the job or the tech, and texts it to you.
What it asks callers
- Name and best callback number, repeated back to confirm
- Service address and town
- What's happening, in their words
- Whether water is actively leaking or shut off
- How soon they need someone
- Whether they're a new or returning customer
Example call
Thanks for calling [Your Company]. How can I help?
Our water heater is leaking onto the garage floor.
Let's get a plumber out to you. I have today at 1 PM. Does that work?
Yes, please.
You're booked for 1 PM today. I'll text you a confirmation now.
Built for your busiest days
Freezing nights
Frozen and burst pipe calls stack up after the first hard freeze. Your receptionist can answer more than one call at a time, with no hold music.
Holidays and weekends
Kitchens and guest bathrooms get heavy use. It answers on holidays exactly like any other day.
While you're on a job
Calls keep getting answered while you work, so you can finish without checking your phone.
AI receptionist vs. answering service vs. hiring
| Compare | Your AI receptionist | Traditional answering service | Part-time receptionist |
|---|---|---|---|
| Hours covered | Day or night, weekends and holidays | Often 24/7, depending on the plan | About 20 hours a week |
| Books the job on your calendar | Yes | Many take a message instead | Yes, during their hours |
| Knows your services and approved prices | Yes, from your setup | Usually a short script | Yes, once trained |
| Texts you a summary | Right after the call | Varies by service | If you ask them to |
| Texts back the calls you miss | Yes, within seconds | Varies by service | No |
| Monthly cost | Momentum: $600 a month, 500 minutes included | Usually billed per minute or per call | About $1,580 a month in wages alone |
Answering services vary widely by plan. Receptionist wages are an estimate for 20 hours a week.
How to choose a plumbing answering service
Six questions worth asking any answering service before you sign up, including us.
Does it book jobs, or only take messages?
A message still leaves you calling back while the homeowner calls the next plumber. Ask whether it can book onto your calendar and tell the caller when you'll be there.
Who decides what counts as an emergency?
You should. Active leaks, no water and sewage backups might go straight to your cell, while a slow drain can wait for a booked visit.
Does it know your prices and service area?
A receptionist that can share your trip charge and confirm the caller is in your area saves you a call back and screens out jobs you don't want.
How is it billed?
Many answering services bill per minute or per call, which climbs in a busy month. Ask what's included. Momentum includes 500 minutes a month, and extra minutes are $0.35 each.
Can you test it first?
Call it yourself, ask the hard questions your customers ask, and request changes before it answers a single customer.
What happens to the calls you miss?
Look for a text back within seconds, so the caller knows you got the call and waits for you.
How setup works
Step 1
See your website first
We build a free preview of your new website from your business information and real reviews, usually in about 2 business days.
Step 2
Tell us how you run calls
Your services, service area, hours, which prices the receptionist may share, what counts as urgent, and who gets urgent calls.
Step 3
Test it yourself
You call your receptionist, try to stump it, and ask for any changes before it answers a single customer.
Step 4
Go live
Your website and phone answering go live within 10 business days of your yes, or your first month is free. Texting follows once phone carriers approve your number, usually in 1 to 3 weeks.
Packages
Your AI receptionist comes with Momentum and Apex. Each package starts with a website you see before you pay.
Momentum
$3,000to set up, then $600 a month
- Everything in Elevate
- 24/7 AI receptionist, 500 minutes a month
- Urgent calls put through to you
- A page for up to 10 towns you serve
Apex
$4,500to set up, then $1,000 a month
- Everything in Momentum
- 1,000 minutes, English and Spanish
- Monthly local SEO and listings cleanup
- A ranking map, town by town
Questions from plumbers
Can it handle emergency calls?
Yes. You decide what counts as an emergency, like an active leak or no water, and those calls are put through to you right away.
Does it quote prices?
Only the prices you approve, like your trip charge. For anything else, it takes the details so you can quote.
Will customers know it's AI?
It greets callers as your company. If someone asks, it tells them it's a virtual assistant, and in states that require it, it says so up front.
Do I need a new phone number?
In most cases you keep your number and forward calls when you're busy or after hours. We set it up with you.
Can it book straight onto my calendar?
Yes. It offers open times from your calendar and books the visit. Each package includes online booking with reminders.
What happens when I miss a call?
The caller gets a text right away, so they wait for you instead of calling another plumber.
How is this different from a traditional answering service?
Many answering services take a message and send it to you. Your AI receptionist knows your services and approved prices, so it can book the job, and it texts you a summary right after the call.
How long does setup take?
Your website and phone answering go live within 10 business days of your yes, or your first month is free. Texting follows once phone carriers approve your number, usually in 1 to 3 weeks.
See your new website before you pay.
We'll build your website for free. If you don't love it, you don't owe us a thing.